1. Information We Collect

We collect different types of information in connection with the services we provide, including:

a. Personal Information

We may collect the following personal information when you use our app:

• Identity Data: Full name, email address, phone number, and identification details required for account registration.

• Contact Data: Home address, billing address, email address, and phone numbers.

• Payment Data: Credit card details, mobile wallet information, and transaction history to facilitate battery payments.

• Vehicle or Bike Data: Information about your electric vehicle/bike, including make, model, year, and battery specifications.

b. Location Data
Our app may collect and use your real-time location data to provide you with optimized battery swap locations and route planning services. This includes GPS location and other sensor-based data from your mobile device.

c. Usage Data
We automatically collect details of your usage of the App, including the services you access, the times you use the app, log-in details, device information, and app interactions.

d. Cookies and Tracking Technologies
We may use cookies, beacons, and other tracking technologies to collect information about your activity within the app, such as how you navigate, pages you view, and links you click.

2. How We Use Your Information

We use the information we collect for the following purposes:

a. Provision of Services

• To facilitate battery swapping services and payments.

• To provide accurate route planning for your EV battery needs.

• To manage and maintain your account with us.

b. Personalization
We may use your data to personalize your user experience, such as recommending nearby battery swap stations or suggesting optimized routes based on your driving habits.

c. Communication
We may use your personal information to send you important notices, updates, or promotional materials about our services. These include service-related communications like updates about battery swaps, maintenance schedules, and changes in policies.

d. Transaction Processing
Your payment data will be used to process EV battery-related payments, including charging fees for swaps or other services related to the App.

e. Analytics and Performance
We may analyze the data we collect to monitor app performance, conduct internal audits, and improve user experience. This data helps us refine the App and the services we provide.

3. Sharing Your Information

We may share your personal data with third parties under the following circumstances:

a. Service Providers
We work with third-party service providers to facilitate our services, such as payment processors, route planners, and battery swap operators. These providers have access to your personal data but are only allowed to process it on our behalf and according to our instructions.

b. Legal Compliance
We may disclose your personal information when required by law or to comply with legal proceedings. This includes sharing information with law enforcement or government agencies if necessary to protect our rights or to prevent fraud.

c. Business Transfers
If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred to the new owner as part of that transaction. We will notify you in such an event and ensure your data is protected as per this Privacy Policy.

4. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures, such as encryption and access controls, to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

5. Information About Us

Our Site and application is operated by Lyanda Technologies Limited, a limited liability company registered in Uganda under company registration number, 80034616976832 and that operates in Uganda.

The registered address for Uganda: P O Box 171254 Kampala GPO, Kampala,Uganda

Our company TIN: 1047819258

Data Protection Officer: Pius Onapa

Email address: piuslyanda@gmail.com 

Telephone number: +256784818527 

Postal Address: P.O. Box 171254 GPO Kampala, Uganda

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6. Data Retention

We will retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, including to provide you with services or comply with legal obligations. Once your data is no longer needed, we will securely delete or anonymize it.

7. Your Data Rights

As a user of the Lyanda App, you have rights regarding your personal data:

a. Access and Correction
You can request access to the personal information we hold about you and ask us to correct inaccuracies or incomplete data.

b. Deletion
You have the right to request that we delete your personal data, subject to any legal obligations we may have to retain it.

c. Data Portability
You can request a copy of the personal data you have provided to us in a structured, commonly used, and machine-readable format.

d. Withdrawal of Consent
You have the right to withdraw your consent to our processing of your data at any time. However, withdrawing consent may limit your access to some of the features of the App.

e. Object to Processing
You can object to the processing of your personal data for certain purposes, including direct marketing.

To exercise these rights, you can contact us at lyanda.net@gmail.com 

8. Third-Party Links

Our App may contain links to third-party websites or services that are not owned or controlled by Lyanda. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of those third-party websites.

9. Children's Privacy

Our App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will take steps to delete that information as soon as possible.

10. International Data Transfers

If you access our App from outside the jurisdiction where we are based, please be aware that your data may be transferred to, and stored in, a country with different data protection laws. We take appropriate measures to ensure your data remains protected when transferred internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will notify you by revising the date at the top of the policy. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Lyanda Technologies Limited
P O Box 171254 Kampala GPO
Kampala, Uganda
Tel: +256784818527
E-mail: lyanda.net@gmail.com